PRIVACY POLICY

Effective Date:16/06/2026

Desi Deli ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, store, and disclose information when you use the Desi Deli mobile application and related services.

By downloading, accessing, or using the Desi Deli application, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

When you register or use our services, we may collect:

* Full Name

* Email Address

* Phone Number

* Delivery Address

* Billing Information

* Account Credentials

Order Information

To process grocery orders, we may collect:

* Order History

* Purchased Products

* Delivery Preferences

* Transaction Details

Location Information

With your permission, Desi Deli may collect your device's location information to:

* Identify nearby service areas

* Provide accurate delivery services

* Track order deliveries

* Improve user experience

You may disable location access through your device settings, although some features may not function properly.

Device Information

We may automatically collect:

* Device Model

* Operating System Version

* IP Address

* Mobile Network Information

* Device Identifiers

* App Usage Statistics

* Crash Reports

2. How We Use Your Information

We use the collected information to:

* Create and manage your account

* Process and deliver grocery orders

* Facilitate payments

* Provide customer support

* Improve app performance and functionality

* Personalize user experience

* Send order updates and service notifications

* Detect fraud and maintain security

* Comply with legal obligations

3. Communications

We may send notifications related to:

* Order confirmations

* Delivery updates

* Account-related information

* Service announcements

* Promotional offers and marketing communications

You may opt out of promotional communications at any time through app settings or by contacting us.

4. Analytics and Cookies

Desi Deli may use analytics services and similar technologies to understand how users interact with the application.

These technologies help us:

* Improve app performance

* Analyze user behavior

* Fix technical issues

* Enhance customer experience

5. Third-Party Services

We may use trusted third-party service providers to support our business operations, including:

* Payment Processing Providers

* Delivery Partners

* Cloud Hosting Services

* Analytics Providers

* Customer Support Platforms

These third parties may access information only as necessary to perform services on our behalf and are obligated to protect your information.

6. Sharing of Information

We do not sell your personal information.

We may share information:

* With service providers assisting in app operations

* With delivery partners for order fulfillment

* When required by law or legal process

* To protect our rights, safety, and security

* In connection with a business merger, acquisition, or asset transfer

7. Data Security

We implement commercially reasonable security measures to protect user information, including:

* Secure data transmission

* Encrypted communications where applicable

* Access controls and authentication measures

* Regular system monitoring and backups

Despite our efforts, no method of electronic storage or transmission is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

* Provide our services

* Maintain business records

* Resolve disputes

* Meet legal and regulatory obligations

After the retention period, data will be securely deleted or anonymized.

9. Children's Privacy

Desi Deli is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it promptly.

10. Your Rights

Depending on applicable laws, you may have the right to:

* Access your personal information

* Correct inaccurate information

* Request deletion of your information

* Withdraw consent for data processing

* Object to certain processing activities

To exercise any of these rights, please contact us using the details below.

11. Account Deletion

Users may request deletion of their account and associated personal data by:

* Using the account deletion feature available within the app (if provided), or

* Contacting our support team.

We will process deletion requests within a reasonable timeframe, subject to applicable legal and operational requirements.

12. Links to Third-Party Services

The application may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external services.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application or on our website with an updated effective date.

Continued use of the application after updates constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

Desi Deli

Email: [info@desideligroceries.com](mailto:info@desideligroceries.com)